Shipping policy

WHERE WE SHIP

Fading Emerald LLC currently accepts orders for delivery within the United States and Australia. Orders addressed to other countries or regions cannot currently be completed at checkout.

ORDER PROCESSING

Products are made to order. Most orders are prepared for shipment within 2–5 business days. Processing times may be longer during holidays, product launches, or periods of unusually high demand.

Processing time is separate from the estimated shipping time shown at checkout.

SHIPPING RATES AND DELIVERY

Available shipping methods, prices, and estimated delivery times are displayed at checkout based on the delivery address and products ordered. Delivery estimates begin after fulfillment and are estimates rather than guaranteed delivery dates.

SEPARATE SHIPMENTS

Products may be manufactured or fulfilled at different facilities. An order containing multiple products may arrive in separate packages and on different dates. Separate tracking information may be provided for each shipment.

TRACKING

When tracking is available, customers will receive a shipping-confirmation email containing their tracking information. Tracking updates may take up to 48 hours to appear after a shipping label is created.

ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate shipping address. If you notice an error, contact support@fadingemerald.com as soon as possible. Address changes cannot be guaranteed after an order enters production or ships.

If a package must be resent because of an incorrect or incomplete address supplied by the customer, additional shipping charges may apply. This does not apply when the delivery problem was caused by Fading Emerald LLC or where applicable law provides otherwise.

DELAYS, LOST PACKAGES, AND DELIVERY ISSUES

Carrier delays, customs processing, severe weather, and other circumstances outside our reasonable control may affect delivery. If tracking shows no movement for an extended period or a package appears lost, contact support@fadingemerald.com so we can investigate.

If tracking shows that a package was delivered but you cannot locate it, please first check the delivery location, household members, neighbors, and the local carrier. Contact us if the package still cannot be located. We will review the available tracking and delivery information and provide any remedy required under applicable law.

AUSTRALIAN ORDERS

Orders delivered to Australia may be fulfilled within Australia or shipped from another country, depending on the product and available fulfillment location.

Most ordinary imported consignments with a customs value of A$1,000 or less are not subject to duties at the Australian border. Orders valued above A$1,000, restricted goods, or other exceptional shipments may be subject to import taxes, customs duties, processing charges, or additional clearance requirements.

Any charges imposed by Australian authorities or carriers that were not collected at checkout are the customer’s responsibility, except where applicable law provides otherwise. Customs processing may delay delivery, and we cannot control customs decisions or guarantee a specific clearance date.

CONTACT

For shipping questions, contact support@fadingemerald.com.