Shipping policy

ORDER PROCESSING

Products are made to order. Most orders are prepared for shipment within 2–5 business days. Processing times may be longer during holidays, product launches, or periods of unusually high demand.

SHIPPING RATES AND DELIVERY

Available shipping methods, prices, and estimated delivery times are displayed at checkout based on the destination and products ordered. Delivery estimates begin after an order has been fulfilled and are not guaranteed.

SEPARATE SHIPMENTS

Products may be manufactured or fulfilled at different facilities. An order containing multiple products may arrive in separate packages and on different dates. Separate tracking information may be provided for each shipment.

TRACKING

When tracking is available, customers will receive a shipping-confirmation email containing their tracking information. Tracking updates may take up to 48 hours to appear after a shipping label is created.

ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate shipping address. If you notice an error, contact support@fadingemerald.com as soon as possible. Address changes cannot be guaranteed after an order enters production or ships. Additional shipping charges resulting from an incorrect or incomplete address may be the customer’s responsibility.

DELAYS, LOST PACKAGES, AND DELIVERY ISSUES

Carrier delays, customs processing, severe weather, and other circumstances outside our control may affect delivery. If tracking shows no movement for an extended period or a package appears lost, contact support@fadingemerald.com so we can investigate.

Fading Emerald LLC is not responsible for packages marked as delivered by the carrier. Customers should first check the delivery location, household members, neighbors, and the local carrier before contacting us.

INTERNATIONAL ORDERS

International orders may be subject to VAT, customs duties, import taxes, or carrier handling fees. Depending on the destination and fulfillment location, these charges may be collected at checkout or upon delivery. Charges not collected at checkout are the customer’s responsibility.

Customs processing may delay international deliveries. Fading Emerald LLC cannot control customs decisions or guarantee a specific international delivery date.

CONTACT

For shipping questions, contact support@fadingemerald.com.